Duties & Taxes FAQs
ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?
How duties, taxes and other customs fees are treated is dependent on what country you are shipping to. Deliveries to some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.
HOW ARE DUTIES AND TAXES CALCULATED?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are non-refundable except for orders shipping to Canada. If you have any other questions around duties and taxes, let our Customer Service team know: firstname.lastname@example.org.
This charge is determined by your local customs authority and includes:
1. The Sales Tax applied by your country and;
2. Duties charged for processing by your country.
ARE THERE ANY ADDITIONAL FEES?
In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.
TRIANGL guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.
ARE DUTIES AND TAXES REFUNDABLE ON RETURN ORDERS?
Duties and Taxes are non-refundable.
Canadian Customers have the ability to claim back duties and taxes by contacting CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. The customer will first need to email email@example.com for a copy of the B3 and Commercial invoice if needed.
Please contact customer care for more details on how to request a refund at firstname.lastname@example.org
HOW ARE DUTIES AND TAXES HANDLED FOR MY COUNTRY WHEN SHOPPING ON THE TRIANGL WEBSITE?
If you are shopping in the below countries, duties and taxes are included, if applicable, and automatically ship with duties prepaid. This means you will not be asked to pay additional duties or taxes at checkout. We guarantee you will not be charged any additional fees at checkout or upon delivery.
WHAT IF I GET CONTACTED BY CUSTOMS OR THE SHIPPING COMPANY?
In some cases, the carrier may reach out to request information from you. If they ask you to confirm your address or verify a delivery window, please do so, as this will expedite your delivery date. If you are in a country where duties and taxes are pre-paid (see list below in the FAQs regarding duties & taxes), but are presented with a bill for duties and taxes please refuse and submit an inquiry to TRIANGL by emailing email@example.com. If there is a delay at customs or any other questions or concerns regarding your order, please reach out to firstname.lastname@example.org for assistance.
WHAT COUNTRIES ARE DUTIES AND TAXES INCLUDED?
If you are shopping in the following countries, duties and taxes are included at checkout. We guarantee you will not be charged any additional fees upon delivery.
Australia, Austria, Belgium, Bermuda, Bosnia and Herzegovina, Brunei Darussalam, Bulgaria, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico,, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and Vietnam.
WHAT COUNTRIES ARE DUTIES INCLUDED AND YOU PAY LOCAL TAXES ONLY AT CHECKOUT?
If you are shopping in the following countries, you will only pay for local sales tax, if applicable, at checkout. We guarantee you will not be charged any additional fees upon delivery.
United States and Canada
WHAT COUNTRIES CAN YOU PREPAY DUTIES AND TAXES AT CHECKOUT OR ON DELIVERY?
If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, TRIANGL’s global fulfillment partner Global-e guarantees you will not be charged any additional fees upon delivery. No surprises! However if you select to pay at delivery we cannot guarantee the cost of fees upon delivery. Duties and taxes are non-refundable by TRIANGL on returns for orders shipped to these destinations.
American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Botswana, Brazil, British Virgin Islands, Cambodia, Cameroon, Cape Verde, Cayman Islands, Colombia, Cook Islands, Cote D'Ivoire (Ivory Coast), Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, North Macedonia, Fiji, French Guiana, French Polynesia, Gabon, Ghana, Gibraltar, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Jamaica, Jordan, Kenya, Korea (South), Laos, Liechtenstein, Madagascar, Malawi, Maldives, Martinique, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Pakistan, Palau, Papua New Guinea, Paraguay, Peru, Philippines, Réunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Senegal, Singapore, South Africa, Sri Lanka, St Barthelemy, St Martin, Suriname, Swaziland, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Vatican City State (Holy See), Venezuela, Virgin Islands (U.S.), Zambia and Zimbabwe.
If you are shopping from another country outside of the above mentioned countries, you will need to pay for all duties, taxes and fees on delivery if applicable. We cannot guarantee the cost of fees upon delivery. Duties and taxes are non-refundable by TRIANGL on returns for orders shipped to these destinations.
WHAT COUNTRIES ARE DUTIES AND TAXES PAID ON DELIVERY?
If you are shopping from the following countries, you will need to pay for all duties, taxes and fees on delivery if applicable. We cannot guarantee the cost of fees upon delivery. Duties and taxes are non-refundable by TRIANGL on returns for orders shipped to these destinations.
Albania, Armenia, Azerbaijan, Benin, Burkina Faso, Chad, Djibouti, Faroe Islands, Gambia, Georgia, Greenland, Guernsey, Isle of Man, Jersey, Kazakhstan, Kyrgyzstan, Lesotho Marshall Islands, Mauritania, Micronesia, Moldova, Montenegro, Netherlands Antilles, Northern Mariana Islands, Serbia, Seychelles, Uzbekistan, and Wallis and Futuna Islands.